After Sales Service

Transtec Group, in line with our quality motto “Quality products, on-time delivery, personnel development, strong networks and continuous improvement”, prioritises on quality of our products and services, after sales service and continuous improvement across the company’s processes. This is why quality is of utmost importance, whether it is in the products that our affiliated company manufactures or the products we distribute on behalf of our partners overseas. Customers can rest assured that once the products purchased; our care does not end there. We provide an extensive after sales service including warranties and claims, providing technical advice and maintenance and services.

If you have any issues concerning our products or require any additional information, please do not hesitate to contact or sales team at 02-5132571 or sales@transtec-group.com

Product Warranty
Different products have different warranty conditions. You can download our warranty documents at >>Literature<< If your products are still within our warranty period and conditions, please contact our sales team at 02-5132571 to proceed with your claims. For faster processing times, you can download our >>Customer Complaint Form<< fill it in and send to us via fax at 02-5121735 or email sales@transtec-group.com. If you have any pictures or videos, please attach them.

Other After Sales Services
If you are currently using our products and would like additional technical information or training for your team, please do not hesitate to contact us. We are more than happy to provide you and your team with technical information such as installation instruction or maintenance schedule. Please contact our sales team at 02-5132571 to inform us of your requirements. For faster processing times, you can download our >>Customer Request Form<< fill it in and send to us via fax at 02-5121735 or email sales@transtec-group.com

You can download maintenance and installation instructions from our >>Literature<< page.