FAQ

Quality and over 30 years of experience, Transtec Group aims to continuously improve the quality of trailer components and parts and to exceed the users’ expectations. We provide technical and in-depth advice as well as after sales service. Our quality certification standards, including the ISO9001:2015 for Transtec Engineering and ISO/TS16949:2009 for Transtec Industry, ensure efficient operations and quality input and output. Our team of design and process engineers understands that customers require the least downtime of their vehicles.

We manufacture trailer/semi-trailer components and parts under our MAGNUM and TEN trademarks and have a variety of products in our portfolio including axles, couplers, kingpins, trailer couplings, landing legs, turn tables, mechanical and air suspensions and other accessories. We are also the official distributor of the following products : Sealco valves, AL-KO small trailer parts, Phillips electrical products, Reflex & Allen electric coil, nylon tube and air brake coil and JONESCO plastic products.

Our manufacturing company, Transtec Industry has received their ISO/TS16949:2009 in 2015 for our MAGNUM fifth wheel and the ISO9001:2008 for our other products. The sales arm, Transtec Engineering, has received the ISO9001:2015 in 2016.

• All our products and services are detailed in section >>Products and Services<<
• Please contact our sales department at +662-5132571 or sales@transtec-group.com
• For promotions and new product updates, please follow us on Facebook. The links to our Facebook pages are located on the top right hand corner of this page. You can also send us an email at sales@transtec-group.com so we can add you to our mailing list.

• Please contact our sales team at our Bangkok office at +662-5132571. We have most products in stock and they can be delivered next day if orders are placed before 4pm.
• For urgent requirements, you can also pick up products our >>Rangsit outlet<< located on Viphavadee-Rangsit Road at our warehouse located at >>Bangpa-in Industrial Estate, Ayutthaya<<
• Soon orders can be placed on our website!

• For personal purchases, we would require your passport or Thai Identification Card Number.
• For corporate purchase, we need your company registration document
• Please contact us at +662-5132571.

Payments can be transferred into our company accounts per the following details. In some circumstances, cash collections upon delivery can be requested.

For customers who have continuously made a purchase with us for three consecutive months, you may be eligible for credit term payment. Please contact our sales department for additional information at +662-5132571.

We deliver our products to customers per below schedule. For customers who require urgent deliveries, please inform your sales representative, we will do our best to cope with your requirements.

• Chonburi route – Monday, Wednesday and Friday
• Nakhonpratom and Ratchaburi route – Tuesday, Thursday and Saturday
• Saraburi route – Tuesday and Thursday
• Suphanburi and Rayong route – Saturday
• Bangkok and surrounding areas – Everyday based on requirements

Each and every product has different warranty conditions. Please go to >>Literature<< to download the relevant warranty documents.

If you believe that the product that you have purchased from us has defects which are within our warranty conditions, please fill in our >>Customer Complaint Form<< and send it to sales@transtec-group.com or fax +662-5131735 for faster processing times. You can also call our sales department at +662-5132571 to report your claim. Please then send the defected product to our >>service center<< located at our warehouse at Bangpa-in Industry Estate, Ayutthaya.

We have an agile and experienced service team ready to provide after sales service including installation and maintenance training for our products. Please fill in our >>Service Request Form<< and send to sales@transtec-group.com or fax +662-5131735 or contact our sales department to let us know of your requirement +662-5132571.